Cancellation policy
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If you need to cancel your participation in a tour for any reason, please send us an email at info@addartbarcelona.com as soon as possible.

 

Please note that our refund policy is the following:

 

  • 25% of the payment if the cancellation is made between 10 and 5 days before the start date of the tour;
  • 50% of the payment if the cancellation is made between 6 and 2 days before the start date of the tour;
  • No refunds will be made for cancellations made 48 hours before the start of the tour;
  • Services contracted by hotels with 8 or 12 hours in advance, can follow the process of purchasing activity on the booking website and no refunds will be made for last minute cancellations. The hotel can receive the payment of the client in cash if it is so desired, paying the amount fixed before the start of the ADDART BARCELONA activity.
  • In case of not presenting to the tour, no refund will be made.
  • Refunds will be made to the credit card used to make the original reservation and the cancellation will be completed when the user receives a cancellation email from the ADDART BARCELONA team.
  • We know that travel plans can change. If you want to make any changes to your tour, send us an email to info@addartbarcelona.com and we will do everything in our power to make your changes effective.
  • In the event that ADDART BARCELONA is forced to suspend a tour due to causes beyond its control, the company will offer an alternative in the form of another tour or another date, depending on the availability of the client. In the event that this is not possible, the entire payment made will be returned.

 

Contract Conditions

The present general conditions of contract will expressly regulate the commercial relations between ADDART BARCELONA and the users who make the purchase or reservation of the products offered through this website.

These general terms have been compiled in accordance with the provisions set out in Law 34/2002, on the Information Society Services and Electronic Commerce; Law 7/1998, on General Conditions of Procurement; Royal Legislative Decree 1/2007, which approves the redrafted text of the General Law for the Consumers and Users defending in its last modification set out in Law 3/2014 27 March, Law 7/1996 on the Regulatory Framework of Retail Trade, and whatsoever applicable legal provisions.

The user, by accepting the terms and conditions, declares they are aware of and accept the procedures set out herein as a requirement to proceed with the purchase.

 

Purchase of services

The procedures to purchase services will be shown on the screen at all times. To acquire services, the user must perform the entire process indicated in the booking of the weebsite. From this moment on, you must complete the information as requested and select, if applicable, the payment method you wish to use. You can also leave any comment that you consider pertinent in the box enabled for this purpose.

 

Hotel Purchase services to ADDART BARCELONA

The procedures to purchase services will be shown on the screen at all times. To acquire services, the hotel must complete the process indicated in the booking of the weeb. In accordance with the agreements made with the hotels, they must indicate in the third step of the booking process, details, the name, mail and telephone of the hotel, with the purpose of knowing which entity has made the order of the ADDART services BARCELONA to subsequently guarantee commercial agreements.

 

Payment system

Payment will be made by credit card. The credit cards accepted for the booking are shown at all times.

The payment by bank card will be processed through a payment gateway managed by the REDSYS SERVICIOS DE PROCESAMIENTO, S.L. platform, with a secure server certified in accordance with SSL protocol. The bank details entered are encrypted and transmitted securely to the banking services and are subsequently verified with the issuing bank to prevent possible fraud and abuse. ADDART BARCELONA has the bank details of the credit or debit card used by the user to make the purchase.

When it receives the booking, ADDART BARCELONA will charge your card with the amount shown during the purchase process. Once the payment method has been selected and the ADDART BARCELONA booking has finalised, an order confirmation email will be sent to the user.